Privacy Policy Questions Players Ask
We collect your full name, email address, phone number, date of birth and identity document number during registration for account verification. We also record your deposit payment method—DANA, OVO, GoPay, QRIS or bank account—and any withdrawal destination. This information lets us confirm your identity, prevent fraud and process your deposits and payouts.
Your account data is retained for a period beyond closure to comply with local financial regulations and anti-money-laundering requirements. Access or retention periods depend on local law where you reside. Contact our support team for specifics about your region or to request deletion where applicable.
We do not sell or rent your personal information. We share data only with our payment processors—DANA, OVO, GoPay, QRIS and bank partners—to process your deposits and withdrawals, and with regulators if legally required. All partners are bound by confidentiality agreements.
Yes. Email our data protection team with your account username and request a data subject access report. They will compile your registration details, transaction history, login logs and any support tickets within five business days, depending on local law.
Your payment details never pass directly to our servers. When you choose DANA, OVO, GoPay or QRIS, you are redirected to that provider's secure payment gateway. We receive only a confirmation token that your deposit cleared. Your full wallet or card credentials stay with the payment provider.
Cookies are small files your browser stores to keep you logged in, remember your game preferences and help us understand how you use the lobby. You can disable non-essential cookies in your browser settings; however, disabling session cookies will log you out. Contact support for detailed cookie consent options.
Change your password immediately and enable two-factor verification in your account settings if you haven't already. Then contact our support team via live chat or email with details of the suspicious activity. We can review your login history and help you secure your account and any pending transactions.
