Legal Rights and Account Policies
Your account remains active and holds your funds. You can return and resume play at any time. If your account is inactive for 12 months, we may restrict deposits temporarily; contact support to reactivate. Funds are not forfeited due to inactivity.
Yes. Go to your Account Settings, select Data Rights, and request a data export. We compile all information we hold about you in a portable format and send it to your registered email within ten business days. This includes your profile, transaction history and any communications with support.
If we restrict your account, we notify you within 24 hours with the reason. Most restrictions are temporary. If we close an account, we preserve your funds and provide instructions for withdrawal. You can appeal through our support team within 30 days.
Report a transaction or account dispute to support immediately. Provide details of the issue and any relevant dates. Our compliance team investigates within five business days. We notify you of the outcome and any resolution steps. Unresolved disputes can be escalated to external arbitration where local law permits.
Deposits and withdrawals through these payment partners are processed securely. We verify every transaction and match the receiving account to your registration. If a transfer fails, funds are refunded to your payment method within one business day. Disputes are handled through our support team.
We retain your account details for the duration of your membership and two years afterward for compliance, tax and fraud-prevention purposes. After that period, we delete personal data unless law requires otherwise. Request earlier deletion of non-essential information through Data Rights.
We use cookies to authenticate your login, remember your preferences and detect fraud. Essential cookies stay active; you can disable optional tracking cookies in your browser settings or contact support. Opting out of non-essential cookies does not affect your account access.
